iTunes on OSX giving error trying to create iTunes model

Description

06/05/2015 21.20.40:EST:com.jthink.songkong.ituneshelper.OSXITunesModelCreator:runScript:WARNING: osascript:Output:/Applications/AV Applications/Audio/Edit-Convert/SongKong.app/Contents/Java/create_itunes_model.scpt:486:494: execution error: iTunes got an error: AppleEvent timed out. (-1712)
06/05/2015 21.20.40:EST:com.jthink.songkong.ituneshelper.OSXITunesModelCreator:createITunesModelInternal:SEVERE: SongKong has encountered an issue. please send your support files to support@jthink.net create_itunes_model.scpt
java.lang.RuntimeException: SongKong has encountered an issue. please send your support files to support@jthink.net create_itunes_model.scpt
at com.jthink.songkong.ituneshelper.OSXITunesModelCreator.runScript(OSXITunesModelCreator.java:184)
at com.jthink.songkong.ituneshelper.OSXITunesModelCreator.createITunesModelInternal(OSXITunesModelCreator.java:74)
at com.jthink.songkong.ituneshelper.ITunesModelCreator.createITunesModel(ITunesModelCreator.java:148)
at com.jthink.songkong.ituneshelper.ITunesModelCreator.run(ITunesModelCreator.java:112)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)

Environment

None

Status

Assignee

Unassigned

Reporter

Paul Taylor

Labels

None

Forum Username

paul

os

None

Components

Fix versions

Affects versions

3.14

Priority

Blocker
Configure